Privacy Policy
At StageCraft Academy, located at 6333 W 3rd St, Suite 200, Los Angeles, CA 90036, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, enroll in our acting courses, or otherwise engage with our services. Our Privacy Policy is maintained and overseen by Alistair Humphrey, our Data Protection Officer, who can be reached at info@stagecraftacademy.com for any privacy-related inquiries.
We understand the importance of your privacy rights and are dedicated to complying with all applicable data protection laws and regulations. This policy is designed to be transparent and easy to understand, so you can make informed decisions about your personal information. By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.
We regularly review and update this Privacy Policy to reflect changes in our practices, technologies, and legal requirements. We encourage you to check this page periodically for the latest information. Any significant changes to this policy will be communicated through our website or via email, where appropriate.
Information We Collect
We collect several types of information from and about users of our services, including:
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when you register for courses, contact us, or subscribe to our newsletters. We collect this information to communicate with you, process your enrollment, and provide you with updates about our programs.
- Payment Information: When you enroll in a course, we collect payment information such as your credit card details or other financial data. This information is securely processed by our trusted payment processors, and we do not store your full credit card details on our servers. We use this information solely for processing payments and preventing fraud.
- Technical Information: We automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, device information, and browsing behavior. We use cookies and similar technologies to collect this data, which helps us improve our website, personalize your experience, and analyze trends.
- Communications: We may collect and store records of your communications with us, including emails, chat logs, and phone calls. This information helps us respond to your inquiries, provide customer support, and improve our services.
- Course-Related Information: When you participate in our acting courses, we may collect information about your performance, progress, and feedback. This information is used to evaluate your skills, provide personalized guidance, and improve our curriculum.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to operate our website, deliver our acting courses, and provide customer support. This includes personalizing your experience, troubleshooting technical issues, and improving the quality of our services.
- Communication: We use your contact information to communicate with you about your enrollment, course schedules, important updates, and promotional offers. You can opt out of receiving promotional emails at any time by following the unsubscribe instructions in our emails.
- Payment Processing: We use your payment information to process your enrollment fees and ensure secure transactions. We work with reputable payment processors to protect your financial data and prevent fraud.
- Analytics: We use technical information and browsing behavior to analyze trends, track website traffic, and gather demographic information. This helps us understand how users interact with our website and improve our content and design.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes. This includes responding to legal requests, enforcing our policies, and protecting our rights and interests.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption technology to protect sensitive information, such as payment details, during transmission and storage.
- Access Controls: We restrict access to your personal information to authorized personnel only. Our employees are trained on data protection practices and are required to maintain the confidentiality of your data.
- Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems and processes.
- Physical Security: We maintain physical security measures to protect our data centers and prevent unauthorized access to our infrastructure.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. In the event of a data breach, we will take appropriate steps to notify affected users and comply with applicable legal requirements.
Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted service providers who assist us in operating our website, delivering our courses, processing payments, and providing customer support. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with third parties if you have given us your explicit consent to do so.
We do not sell, rent, or trade your personal information to third parties for marketing purposes without your consent.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at info@stagecraftacademy.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, analyze website traffic, and personalize your experience.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that doing so may affect the functionality of our website. For more information about cookies and how to manage them, please see our Cookies Policy .
Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by StageCraft Academy. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@stagecraftacademy.com. We will take steps to delete the information as soon as possible.
International Data Transfers
Your personal information may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws than your jurisdiction. We will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, and legal requirements. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically for the latest information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
StageCraft Academy
6333 W 3rd St, Suite 200
Los Angeles, CA 90036
Phone: +1 646-700-2277
Email: info@stagecraftacademy.com
This Privacy Policy is effective as of December 2, 2024.